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Mike Bothner still missing, new manager search commences

Running a restaurant is a margin business. One fridge going down can move you from a profitable month to a loss, a prolonged Canucks playoff run can either fill you every night or empty the place, one poor menu item can turn a raft of positive online buzz into a continual slide.

The one thing you hope for is that your employees don’t ruin that margin through malfeasance.

Or, in our case, ‘an’ employee.

We don’t know for certain that Michael Bothner, who was recently employed to be our front of house manager, was the one who kicked our back door in last week and stole our night drop. It could have been someone he knows. Could have been a stranger.

But the person who broke in knew exactly where the cash would be, touched nothing else along the way, and managed to turn the alarm off in doing so.

And Michael didn’t turn up for work the next day – his fourth day on the job. He hasn’t spoken to us, emailed us, or shown himself to us since, so…

Michael didn’t give us very up-to-date references, but he seemed to be on-point in every respect. Thoughtful, personable – he turned up with two pages of great ideas for the future, and we were very happy to have him aboard.

The last place he worked at, the Hummingbird Pub on Galliano Island, wasn’t listed in his references. We probably should have spotted that and asked why, maybe called them up.

Yesterday, after we’d been robbed, I did just that.

If Michael was unluckily associated with our burglary through pure coincidence, it’s not the first time it has happened to him. The Hummingbird was robbed too, just a day before Michael, once again, disappeared forever.

For legal reasons, we can’t call Michael Bothner a thief. We can’t assume he’s a drug addict gone wrong. We can’t say that he’s a habitual thief who targets the businesses nice enough to offer him employment.

But we will say, just like the Hummingbird folks told us (a few days too late), that it wouldn’t be a good idea to hire him, “unless you want to invite trouble.”

Michael has gone to art school, he’s worked in software, he’s worked in hotels, and he’s worked in pubs. That’s not just a sample of the industries he has worked in, it’s his career progression. A cynical eye might suggest that’s a sign of a downward spiral. We obviously weren’t cynical enough.

But, out of the ashes rises the phoenix – or, in our case, three potential phoenix.

We’re going to give a test run to three potential new managers this weekend, all of whom are more experienced than the person we just ‘lost’, have better references (we’ve checked), and who appear to not be the types who engage in door-kicking or bad karma collection.

If you’re in over the weekend, put ‘em through their paces for us. We want to hire someone who can raise the entire room a notch, through professionalism, attention to detail, imagination, personality and responsibility. We want a manager who can give you what you want out of Fray, and a lot more besides.

Someone who can show Michael what he’s missing.

Oh, and Michael? The police would love you to visit them and explain your whereabouts Friday night.

Jaime moves on. Replacement Michael Bothner moves on quicker.

Michael Bothner

Michael Bothner, who has gone missing after a burglary at Fray.

You know you’ve made a bad hire when he’s out the door faster than the person he’s replacing.

Our trusted and wonderful front-of-house manager Jaime is, sadly, moving to Ontario very shortly, so we asked her to be involved in the hunt for her replacement.

She interviewed several candidates, and one stood out: His name was Michael Bothner.

Mike seemed very easygoing, casual, with some bright ideas and a predilection toward straight talk. He appeared to have good experience and was good with the customers. The staff liked him. The kitchen liked him. We liked him.

But today he didn’t show up for work – his third shift ever – despite knowing that we were very shortstaffed. That seemed odd. It seemed unlike him.

Even odder, our back door was kicked in last night, and someone with a very good idea of where the night cash drop was went right to it and cleaned it out.

Michael Bothner isn’t answering his phone at the moment. Weird.

Thankfully, Jaime is still with us and, needless to say, the position of front-of-house manager has been reopened.

As for Mr Bothner, he’s a missing person. If you’ve seen him (we believe he’s been couch-sitting with a friend on Trinity Street), let the police know – they’re looking for him and we’re all ‘very concerned.’

UPDATE! Michael’s mother called, said he’s in hospital but won’t say which or for what. Also wouldn’t leave a contact number. The hunt continues.

UPDATE 2! The Hummingbird Pub on Galliano tells us they had a break-in shortly before Michael disappeared from there too. Mike Bothner, master of mystery!

 

Mission accomplished!

It is with regret that one of our Fray family will be moving on this week – a rather large part of that family, at that.
Head chef Antonio Martin, who was brought in to help us establish a new kind of eatery on a stretch of street few visit, at a time of year most people are staying inside and wrapping themselves in Snuggies, has duly delivered what he hoped he could manage in six months – in just half that time.
Fray is surging – the menu is established and evolving, the staff are trained and delivering, the local population is visiting in growing numbers, and spring is just around the corner. With that in mind, and with a hankering to travel back to Asia and work with some big name chefs in emerging areas of cuisine, Antonio has elevated sous chef Benny Cheng to run the kitchen and leaves us in a position we could not have possibly reasonably hoped for when we took over that crumbling, deep purple, wreck of a kitchen we walked into back in August.
Antonio wanted Benny to have the slow months of January and February to find his feet moving into the spring, so he’s cut his stay short and prepared Benny to take the reins.
It’s a sad thing that we lose Antonio, but he was always here with a view to establishing the business and moving on to his next adventure when the job was done, and if there’s one thing we’ve learned about Benny in the time he’s been with us, it’s that he’s far too talented to stay a sous, and has far too much creative energy to be locked to the line. He’s promising a focus on new salads and desserts in the short term, and some tweaks to the rest of the menu to build upon what Antonio has established to date.
If you’ve eaten at Fray over the last few months and loved what you had, chances were you were eating what Benny had cooked, so don’t expect any drop-off in taste, quality and service in the months ahead. If anything, it’ll be an exciting time as we get to see the man Antonio selected as the best talent out there can do with a greater role.
At the same time, we’ve also moved one of our servers into a front-of-house management role: Jaime Kawamoto steps up to a position that will give her the ability to make improvements to the already stellar standard of service that we’ve become known for, and bring about consistency to every aspect of the Fray experience.
We love the people we have working for us and can’t wait to see what will come from giving them a bigger stage to show what they can do. Please feel free to drop in, say hi, and tell them what a great job they’re doing.
NOTE: For the coming month or so, Fray will be closed on Mondays to allow chef Benny a chance to try new things and build up to our spring menu launch. We’ll be taking those days as a chance to make some improvements to the restaurant, with heating in the bathrooms coming in the next few days, wheelchair access on the way, and a summer patio planned.
Thanks for choosing us as a place to nosh, quaff and play, and if there’s anything you’d like to see from us, let us know by emailing chris@fray.me.

Why do people make such a big deal about ‘cask beer nights’?

This is why.

According to the folks from Red Racer, cask-conditioned beer is “unfiltered and unpasteurised beer which is conditioned and served from a cask without additional nitrogen or carbon dioxide pressure.”

Translated: They make it in the cask, they add sugar and brewers yeast and other goodies during the secondary fermentation process, and then, rather than filtering it, they stick a tap on the side of the cask and serve it pure.

If you love beer, this is where beer truly lives.

We’ll unleash a cask of Red Racer Centennial dry-hopped Pale Ale on Thursday Nov 24 at 6pm.

You can find the Facebook event page right here. Book your table at OpenTable.

The great hockey debate: Do we or don’t we?

Ask many restaurant owners in B.C. how they feel about hockey and you’ll be greeted with high praise. For many, there’s nothing better than taking in a game with beers and bar food and friends.
But for others, it’s a good reason to stay home, as a loud play-by-play of a game you don’t care about doesn’t exactly make a meal taste any better.
For us at Fray, we recently faced our big decision on hockey broadcasts – to show or no?
On the one side, we know Frasertonians are as big lovers of hockey as anyone else, and there’s a dearth of local places to catch the game while socializing.
On the other side, we’ve all tried to eat at places where there are so many TVs on that conversation becomes difficult, and the noise becomes overwhelming.
So here’s what we’re thinking for hockey games: We’re going to show Canucks games on the TV over the bar. It’s a big TV that can be seen from nearly everywhere, if you try. And we’ll pipe the play-by-play into the restaurant, because what’s a game without game sound?
But we’ll keep it low.
In the weeks ahead, we’re going to spend a little money setting up a bar-only sound system so one side of the room can watch the game while the other can eat and chat without distraction. But until that time, please be aware that we’re doing our best to please as many people as possible, and if a (low volume) hockey call will be too much for you to handle, maybe check the schedule before coming out.
If we find there’s a majority of people on one side or the other of this debate, we’ll swing things more in their direction, but we think this is the best solution to the problem right now.
Until playoff time… that’s when we’ll pump the sound up and let the (potato) chips fall where they may.

For the love of the game

Sunday night: Table 5. I’m sitting with my kids, enjoying a meal. As we ate, Jasper, my now 6-year-old, was taking me on in a game of Battleship as Alice coloured.

But Jasper was getting into it a bit much.

“Mike-5? No! You hit me!”

“Jasper,” I said. “You’ve got to keep it down, kiddo. People are trying to enjoy their meal.”

Jasper agreed and we got back to the game.

10 seconds later, I was interrupted by a loud voice behind me, at table 4.

“YES! I got the spare ribs!”

We don’t have spare ribs on the menu, I thought to myself. So I turned around to see what the fuss was about.

It was a young guy and his girlfriend, enjoying a beer and playing Operation.

I love Fray.

Menu fluidity: Or why Antonio is our kitchen god

They just weren’t up to scratch.

The steak tacos were a new item, something we added in response to customer feedback that they wanted more small portion items that could be consumed with a late night microbrew.

But something was wrong. They just weren’t there. Sauces were toyed with, ingredients were double checked for freshness and flavour, but the dish just wasn’t doing it.

Tonight, I ordered the tacos and pondered. Then I took the taco wrap off one and tried it. Dry. Bland. Frozen-tasting.

Which would be fine if we were an IHOP. But we’re not. We revel in the freshness of our ingredients and the local nature of everything we use.

And that was the problem – local taco wrap producers aren’t exactly a big sector of the BC economy. The best local wrap we could find just wasn’t up to it.

“86 the tacos,” I said to Antonio. “I don’t want people thinking that’s how we roll. Better to kill them, toss the tacos and take the loss. We’ll find a replacement through the week.”

Antonio agreed, but he looked annoyed as he did. Not that he’d have to waste food, but that this would be a rare defeat for a guy who has covered himself in glory since we gave him his first job as a head chef a few months back.

I went out to the restaurant and did a few laps, talking to some of our great new customers who seem genuinely happy we’re around (a really nice part of the job), and suddenly Antonio was at my shoulder with a bowl and a fork.

“Try it,” he ordered.

What lay before me was a thing of beauty. A bowl of gnarly tortilla chips covered in salad and salsa, cushioning beautifully cooked marinated steak pieces. It tasted, obviously, amazing.

Antonio had turned the worst thing on our menu, a loss for all and sundry, into a dish that, for mine, is among the best we serve. And he did it without adding or removing a single ingredient: He simply reinterpreted what was there - reformatted it, if you will – turning a substandard ingredient into something it should have been all along.

To be sure, it won’t win you Top Chef to turn a taco into a taco salad. But that’s the value of a strong chef, right there. He saved the dish from being scrapped, helped us avoid wasting a fridge full of ingredients, and came up with something delicious into the bargain that looks like it will take pride of place for a long time. Sustainability meets creativity.

We’re still going to hunt for a solid local taco wrap option (sadly, our kitchen is too tight right now to considered adding taco wrap-making to our prep schedule) but, for now, I’ll proudly stand behind our new Steak Taco Salad as being a quality addition to a growing menu.

And, if any of the servers are listening, I’ll have another.

Now, please.

Ups and downs

So pre-opening week has neared its end and it’s been an experience of many highs and, predictably, a couple of lows. The biggest high was Friday night, when we filled the joint with locals who had all long waited for something like Fray to open in their midst. A crazy number of folks texted friends and tweeted about their experience, we got a ton of comment cards, almost all constructive, and the Grown-Up Activity Cards proved so successful we had to make several printer runs.

The success of our serving staff was also very welcome. We’ve had a load of feedback from customers about how much they’ve dug dealing with SuperSara, Happy Carmen and Upselly Kelly over the last few days.

The downs came when our ice machine turned into an expensive doorstop, our bar TV died a horrible death with no hope of repair and, on Saturday night, when a lethal combo of Canucks games, UFC events, and music concerts downtown combined to present us with a very lonely night.

Another downer: Waiting for our awning to show up. It’s hard to fill the place on a Saturday when you look like an 80′s Vietnamese restaurant. We tried putting out makeshift signs from various construction equipment we have left over, but there’s only so much you can do with a Sharpie and a 2×4.

So we’re open Sunday night with an abbreviated menu, we’re going to go dark on Monday to give the kitchen a long chance to test the last few items on our regular menu, and Tuesday we’ll be open once more with the abbreviated menu.

We’re adding some low-priced options, and some smaller portion options for some much loved items, and there’ll be some comfortable classics thrown into the mix.

Come Wednesday, it’s all guns blazing. Come on out and see what we’ve built, yo.

The best laid plans…

If anyone ever tries to tell you that they can open a restaurant of any sort of level of decency without going over budget, you should punch that guy in the face and reprimanded him severely for lying to you.

When we started this thing, we thought we’d throw some paint and tender loving care over a neglected restaurant in a growing area. It was an arbitrage situation, we told ourselves. Buy it cheap, spend a minimal amount of money updating a few things, reopen and rejoice.

What’s that? The toilet is cracked? Replaced.

Hmm? The second vent was ‘home made’ and has at some point suffered a fire? Removed.

Squirrel POS systems won’t work in our set-up? Sold.

Hey? Has anyone seen a hot water tank in this building? There’s gotta be one… right?

Death by a thousand purchases, but the other side of that is, when we do get this thing reopened, it’s going to be far better than just an old place with a coat of paint. We’re updating everything from paint to table-tops to kitchen equipment to menu to concept.

Realistically, it’s what we should have done in the first place. When a restaurant has been closed for six months, prettying it up and reopening it as it was isn’t exactly a way to inspire the neighbourhood. So plans have duly changed, experts have been summoned, the building will be up to code like it hasn’t been ever before, and when you walk in the door you’ll be getting your long-awaited taste of the new Fraser.

Not the new Main Street, but the new Fraser.

Restaurant Makeover’s got nothing on us. :)

Fraser Street: The new Main Street?

Hells to the yes, at least if a cursory Google search is to be believed.

“Within the last six months, there have been sales well over $1-million in that area,” says Ms. Steele.

As for whether she thinks Fraser is the new Main Street, she doesn’t have to think long.

“I just wonder whether you’re too late to even say that. It’s already happened.”

Source: Globe and Mail:

In the time since we first looked at Fraser as a potential spot for our restaurant, we’ve noticed a crazy change taking place. Just on our own block, the Outpost Cafe has arisen, an organic grocery store has followed, an the Beehive hair salon has migrated from Main Street to arrive just a few doors up.

A few blocks away, the big guys are already throwing elbows: Shopper’s Drug Mart is open, as is No Frills supermarket and the requisite Starbucks and Subway. One might wonder how they feel about sharing a block with the medical marijuana dispensary, but hey, it’s that kind of hood.

More from the Globe:

There is evidence that young families and first-time buyers already fill the neighbourhood. The area’s pristine parks are filled with mothers and strollers. The tired old character homes have undergone loving renovations and restorations. Front yard and boulevard gardens have sprouted up. Block parties are being held in the summer. There are regular line-ups to get into Les Faux Bourgeois, a French upscale bistro in the area that saw a niche and is now routinely filled to capacity. At Fraser and 30th, there is a major condo development called Century under way, complete with city views for around $400,000, and retail stores at street level.

Others agree. VanCityBuzz posted in June last year that Fraser was coming up big in the rear view mirror: “As we continue our look at gentrification in Vancouver we look at the one street that I believe is poised to benefit most from the next boom, Fraser Street.”

Others still are concerned that the Main-ification of Fraser may potentially be a bad thing. See Hummingbird604:

The addition of “Les Faux Burgeois” (a new upscale, French restaurant, although not nearly as pricey as other French restaurants in Vancouver) to the 15th and Fraser area (almost next door to The Lion’s Den) is also a signal of this transformative process. At any rate, while I am glad to see a transformation of the neighbourhood (Mount Pleasant), I am slightly worried about it losing its character. I hope it doesn’t.

Local business owners don’t seem too concerned (we’re certainly not). From the Vancouver Observer:

Business owners in the area had mixed reactions to the neighbourhood’s changes. Melda Rivera, owner of the Filipino grocery store Aling Pining on Fraser and 27th Ave., doesn’t see the new developments on Fraser Street as a problem. “The more stores we have,” she said, “the more people come because they have a lot of choices.”

So where does all this leave us, the proud owners of (hopefully) a new anchor business on the ‘new Main Street’?

We’re stoked. Not just because we see a healthy financial future for the area, but because we understand what made Main Street great wasn’t dollar signs and franchises, but grungy little neighbourhood hangs where the uniforms were recycled clothing and the beer was ‘anything but Molson.’ We get it that mismatched tables doesn’t mean the sandwiches taste bad, and that simply offering pulled pork in a sandwich doesn’t mean it’ll be good.

We get it that Fraser, like Main before it and Cambie before that (and Granville and Commercial before that, if you wanna get old school) were popular not because someone decided they would be, but because various groups of creative people decided to break from form and offer something new, something real, something that people wanted but weren’t getting from corporate marketing teams.

At Fray, we’re going to bring you good food done right. Local. Fresh. Home-made. Organic. Comfortable. Fusion without the confusion. We want any food that comes out of our kitchen to be so fresh you can taste the farm it came from, and if we can make it organic and reasonably-priced, we’ll do that.

We want the surroundings to be somewhere you come to relax. We’ve got 80 seats, so we won’t be rushing you to the door – and if we get too full, there’s another 2000 square feet available to us upstairs.

so crack open your laptop, play a game of Ms Pacman, camp out at the bar, spend some time browsing our walls and, most of all, EAT.

Is Fraser the new Main? Maybe it is. But maybe, just maybe, it’s the new Fra’.